StickdeckSupport
Questions about Stickdeck? Write to us at support@stickdeck.com about the app, your Stickdeck Premium subscription, restoring purchases or your data.
For a subscription question, include the order ID from your Apple receipt. Never send us your Apple Account password or card details.
Restore purchases
Your subscription is linked to the Apple Account you bought it with. If you reinstall the app or move to a new iPhone, use Restore Purchases in the app's Settings or on its purchase screen to get your access back. If that doesn't work, write to us with your order ID.
Cancel a subscription
Open the Settings app on your iPhone, tap your name, then Subscriptions › Stickdeck › Cancel Subscription. You keep Stickdeck Premium until the end of the period you've paid for, and your decks and progress stay. Deleting the app doesn't cancel a subscription.
Cancellation is managed by Apple, so we can't cancel a subscription for you. Apple's instructions: support.apple.com/en-us/118428.
Billing and refunds
Payments go through Apple, and Apple handles refunds for App Store purchases. To request a refund, go to reportaproblem.apple.com.
Privacy and your data
To ask about your data or to exercise a privacy right, write to support@stickdeck.com.